Interactive learning games
Purpose-built mini-games and challenges that make contact centre training engaging.
Digital learning · Gamified contact centre training
Train for the pressure. Prepare for the performance.
A gamified contact centre learning solution that helps agents strengthen product knowledge, understand operational processes, practise customer interactions and build confidence to perform in high-pressure environments.
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FCRResolved first time ✓
AHT4:12 → 3:05
CSAT★★★★★
Better prepared agents. Better customer experiences.
Every customer interaction is a chance to get it right.
Agents work where product knowledge, process understanding, communication skills and performance targets all come together. They need to answer confidently, resolve issues efficiently, follow guidelines and deliver consistent service, all within defined performance expectations.
CubiCall™ makes that training engaging through gamified experiences, interactive mini-games, missions and challenges, so agents reinforce essential knowledge, understand the metrics behind their performance and practise the situations they will meet on the job.
Contact centre metrics and performance awareness
Five dials every agent should feel.
Tap a dial to see what it measures and why it matters.
Average Handling Time (AHT)Understand the importance of managing interaction time effectively.
Play a CubiCall™ mini-game
Defuse the bomb.
Only the right answer cuts the right wire. Five rounds, twenty seconds each. Defuse four to win the badge.
Round 1 of 5
Press start, then cut the wire with the right answer.
The timer starts when you press start.
How organisations can use CubiCall™
Seven missions for your floor.
Before the first live call
New agent onboarding and nesting
Prepare new agents before they move into live interactions. Reinforce product knowledge, process understanding, system familiarity and essential operating guidelines through interactive games and challenges, a learning companion through induction and nesting that builds confidence in the role.
Recall it right, mid-conversation
Product and service knowledge
Help agents understand the products and services they represent: features, benefits, eligibility criteria, processes and frequently asked questions, with game-based knowledge challenges that reinforce what they need to recall accurately during customer conversations.
Metrics made playable
Contact centre metrics and performance awareness
Translate the metrics behind contact centre performance into engaging learning activities and challenges.
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Service levels
- Quality scores
- Customer satisfaction
Confidence in every situation
Customer handling and service excellence
Prepare agents to manage different customer situations with confidence. Interactive challenges reinforce communication, active listening, problem-solving, empathy and the right responses to queries and complaints.
Know the steps by heart
Process and policy adherence
Reinforce operating procedures, customer verification requirements, escalation processes, compliance guidelines and service protocols, so agents become familiar with the steps they need to follow on every interaction.
Keep knowledge fresh
Refresher training and knowledge reinforcement
Recurring game-based activities keep product, process and operational knowledge fresh. Short challenges and missions revisit important concepts and close gaps without relying entirely on lengthy classroom sessions.
Targeted interventions
Performance improvement initiatives
When teams or individual agents need improvement in specific areas, such as product knowledge, quality scores or process adherence, relevant learning challenges help reinforce exactly those areas.
What CubiCall™ delivers
Built around the realities of the floor.
Product and process knowledge
Reinforce product information, operational procedures and service guidelines through game-based learning.
Contact centre metric awareness
Help agents understand AHT, FCR, service levels and quality scores.
Points, rewards and recognition
Encourage participation and recognise learning achievements through gamified mechanics.
Customisable learning content
Align games, questions and challenges with your products, processes and training requirements.
Progress and performance reporting
Management visibility into participation and assessment performance through the reporting interface.
Who benefits from CubiCall™ · why CubiCall™
Gamification designed around contact centre performance.
Unlike generic learning solutions, CubiCall™ is positioned around the specific knowledge and performance requirements of contact centres: operations leaders, training and quality teams, BPOs, banking, financial services and insurance contact centres, customer service teams and new-hire academies.
- 01Industry-focused learningBuilt around the realities of contact centre training and operations.
- 02Learning through playMini-games, missions and challenges for active participation.
- 03Performance metric awarenessThe operational indicators that influence agents' work.
- 04Continuous reinforcementLearning beyond induction and classroom training.
- 05Customised experiencesAligned with your products, processes and requirements.
- 06Management visibilityInsights into participation and assessment performance.
Make training engaging. Make agents performance-ready.
Better-prepared agents mean more confident customer interactions and more consistent service. Bring gamification into your contact centre training and prepare your people for the realities of the job.